Shipping and Returns
- All prices are in Canadian dollars.
- We gladly accept payment by Visa, MasterCard and Paypal
About your order:
- You will receive confirmation by email after you have successfully placed your order.
- Orders are processed and shipped within 48 hours.
- Once your order is shipped, you will receive an email notification with a tracking number. You can also view tracking information if you have an account with Scents of Nature.
- If your order has not arrived within the estimated delivery time, please contact us at email@example.com or call us at 905-251-4680
- Please ensure all shipping details are correct before finalizing your order.
- Scents of Nature is not responsible for non-receipt of orders due to improperly submitted, inaccurate and/or incomplete shipping addresses. You will be charged for the cost incurred for the return of the order by the shipper, plus reshipment of the order to the correct address.
- FREE Shipping on orders over $125 in Canada
- FREE Local Delivery on Orders $50+
- If you live in Aurora or Newmarket, Ontario and your order comes to $45 or above, please select the Free Local Delivery option at checkout.
- Currently we only ship within Canada.
- Unfortunately, we cannot ship to P.O. Boxes or rural and remote areas at this time.
Shipping Charges for Orders Under $125:
Unfortunately, due to the nature of our products, we are currently not able to accept returns. However should there be any issue with your order, please reach out to us.
- We have a 100% Satisfaction Guarantee Policy.
- Authorized returns are subject to a 20% restocking fee. All product returns require an Authorization Number to qualify for a refund. Please contact us at firstname.lastname@example.org or call us at 905-251-4680 to obtain your authorization number.
- All products are to be returned in the original packaging and in new condition within 7 days of authorization.
- Partially used products cannot be credited.
Missing or Damaged Items
- Any goods received damaged or short shipped must be reported to Scents of Nature within 5 days of receipt.